Use case

Take orders on WhatsApp and have them land in Odoo

Many shops and distributors in Pakistan and the Gulf already take orders on WhatsApp, then retype them into the system. An order bot takes the order in the chat, checks stock and price, and creates the sales order in Odoo, so nothing is retyped or forgotten.

How it works

No.PointWhat it means in practice

01BrowseThe customer asks for a product or category and sees items with prices.

02OrderQuantities and delivery details are collected in the chat.

03CheckStock and the customer's price list are checked in Odoo.

04CreateA sales order is created in Odoo, linked to the customer.

05ConfirmThe customer gets a confirmation with the order number.

06UpdatesDispatched and delivered messages go out as the order moves in Odoo.

Where it fits

Traders and distributors with repeat customers, shops with a catalogue that fits in a chat, and anyone whose staff spend the morning copying WhatsApp orders into the system.

Questions people ask

Can it handle cash on delivery?

Yes, and online payment links where you use them.

What if the product is out of stock?

The bot says so and offers alternatives or a person.

Do we need Odoo?

Odoo is the best fit. It can also create orders in other systems with an API.